Terms and Conditions

Introduction and License

Conquestador is operated under the licenses granted by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). This platform provides real-money gambling services, including a diverse selection of online pokies and various gaming experiences. By registering an account and using our services, you agree to comply with these Terms and Conditions, as well as any applicable laws and regulations.

Eligibility

To participate in the services offered by Conquestador, you must be at least 18 years of age. Registration is restricted to individuals who are legally permitted to gamble in their jurisdiction. Users located in regions where gambling is prohibited, including but not limited to specific territories in New Zealand, are not eligible to create an account or engage with our services. It is your responsibility to ensure that you comply with the legal requirements of your jurisdiction.

Account Rules

• Only one account is permitted per person. Multiple accounts will be subject to closure.
• You are required to undergo Know Your Customer (KYC) verification as part of the registration process. This includes providing valid identification and proof of address.
• You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account.
• Any misuse of your account, including but not limited to sharing login details or engaging in fraudulent activities, will result in account suspension or closure.

Deposits and Withdrawals

Deposits and withdrawals can only be made through approved payment methods as listed on the platform. All transactions are processed in compliance with Anti-Money Laundering (AML) regulations. Users must complete the necessary verification requirements before any withdrawals can be processed. Withdrawal requests will typically be processed within 3-5 business days, but Conquestador reserves the right to extend this timeframe for additional verification or compliance checks.

Prohibited Activities

Conquestador maintains a strict policy against any forms of cheating or fraudulent activities. The following actions are prohibited:

• Cheating or collusion in any form.
• Manipulating gameplay or using bots.
• Exploiting system errors or bugs for personal gain.
• Abusing bonuses or promotional offers in a manner deemed unfair.
  Any breach of these provisions will result in immediate account suspension and possible legal action.

Limitation of Liability and Termination

Conquestador reserves the right to suspend, restrict, or permanently close accounts in cases of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. In such events, the user will be notified via their registered contact method. Conquestador is not liable for any losses incurred as a result of account termination or restrictions imposed due to violations.

Bonus Terms and General Promotional Conditions

Promotions and bonuses are subject to specific terms, which will be detailed at the time of the offer. Bonuses may be subject to wagering requirements, expiration dates, and specific game restrictions. Kiwis should ensure they understand the terms associated with any bonuses before participating.

Fair Play and Game Integrity Rules

All games provided by Conquestador are designed to ensure fair play and integrity. Random Number Generators (RNG) are utilized to ensure unbiased results. Conquestador is committed to transparency and fairness in all gaming operations.

Fraud Prevention and Security Monitoring

Conquestador employs advanced security measures to protect user information and prevent fraudulent activities. Regular monitoring of accounts and transactions is conducted to ensure compliance with AML and KYC policies. Any suspicious activity will be investigated thoroughly.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. If the issue remains unresolved, users can escalate the matter to the relevant regulatory authority. Conquestador is committed to maintaining a fair and transparent complaint handling process.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Responsible Gambling Measures and User Protection Tools

Conquestador is dedicated to promoting responsible gambling practices. We provide various tools to help users manage their gambling activities, including:

• Deposit limits.
• Time-out options.
• Self-exclusion mechanisms.
  All users are encouraged to gamble responsibly and seek assistance if they feel their gambling is becoming problematic.

By continuing to use the services of Conquestador, you acknowledge and agree to abide by these Terms and Conditions in their entirety.